RevampingthebackendsystemforCostPlusDrugstostreamlineoperations&boostprescriptionfulfillment

The challenge

The solution

Optimizing pharmacy operations through strategic customization

• Enhanced data control: comprehensive data visibility, particularly in ordering and fulfillment, to empower Cost Plus Drugs to optimize processes and improve user experience.

• Improved API functionality: elimination of dependency on a third-party tool for requests by utilizing Saelor to offer a more user-friendly and upfront solution.

• Real-time updates: implementation of real-time updates for content management (CMS) and pricing to ensure accuracy and efficiency.

• Customer service customizations: tailored solutions to enhance customer service capabilities and streamline prescription processing.

• RX audit and copay issue resolution: an RX audit system to identify and resolve errors when insurance or copay requests fail.

• Bulk user migration: seamless migration of users and active prescriptions.

• Dependents management: customers are now able to manage their children’s information within a single account, enhancing the platform’s family-friendly and user-centric design.

• Upgraded order processing: a significant upgrade streamlining the order handling process between the eCommerce platform and the pharmacy fulfillment partner, improving operational efficiency.

• Custom authentication system: replaced a costly licensed authentication solution with a fully custom-built alternative, resulting in projected savings of millions of dollars annually.

• Auto refill functionality: developed and integrated a robust auto refill capability, enabling patients to toggle automatic prescription refills per eligible Rx, increasing adherence and user convenience.

• Data-driven insights: built robust reporting tools for user behavior, order history, insurance orders, and financial analytics, enabling leadership to make informed, strategic decisions.

The result

Significant cost savings and performance improvements

• Accelerated feature release: increased the speed at which new capabilities could be launched, empowering faster innovation and responsiveness to market demands.

• Enhanced performance: achieved significantly faster integration and identification of issues, enabling quick resolution of medication challenges.

• Real-time updates: introduction of real-time medication timing updates, integration with insurance providers via a pricing API, and dynamic real-time pricing updates.

• Seamless user migration: successful migration of users and active prescriptions, managing thousands of users and custom prescriptions every weekend.

• Enhanced user experience: the introduction of the dependents feature provides a more user-centric platform for families.

• Improved order fulfillment: the updated ordering process had led to all-time lows in the time difference between order placement and fulfillment, with limited cancellations.

• Comprehensive reporting: developed robust tools for tracking user behavior, fulfillment data, order history, insurance transactions, and financial performance.

• Unified order and customer management: merged Cost Plus Drugs and Team Cuban Card into a single integrated system, with plans for a holistic site consolidation.

• Automated refill functionality: enabled patients to opt in to automatic refills for eligible prescriptions, improving medication adherence and user satisfaction.