What's Inside
Modern Trends and Tech to Improve Post-Purchase Experience
In the first 90 days of the COVID-19 pandemic, the eCommerce industry experienced 10 years worth of growth.
With the influence of online retail giants like Amazon and Walmart, consumer expectations have changed dramatically, and many businesses are failing to keep up. In addition to a user-friendly online shopping experience, today’s customers expect products to be delivered quickly and for little to no cost. And when these expectations go unfulfilled, they don't think twice before turning to a competitor.
