
What is returns management and why is it important?
- 67% of online shoppers will review your website’s returns policy page before making a purchase.
- 92% of customers will buy from your online store again if the returns process was easy.
- 79% of consumers expect free shipping when returning products.
How to improve your returns management system
Eliminate controllable returns
Highlight your returns policy
Provide transparency throughout the returns process
Analyze eCommerce returns
Automate the returns management process
- Setting up automated emails that send updates to customers once a return has been initiated.
- Adding chatbots to your site that are programmed to answer basic questions customers may have about your returns policy.
- Implementing machine-learning tools that are trained to identify and report serial returners.
Team up with Codal for superior eCommerce returns management
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