In order to completely transform the archaic industry of self-storage, Codal’s designers needed to understand every single opportunity for technological assistance. On the web side of the UX process, Codal’s designers crafted an elegant two-part solution.
One design accommodated for the need to inform potential customers of CallPotential’s capabilities in an accurate and appealing way, while the other accounted for management needs.
Codal custom-designed CallPotential APIs from scratch, ones that could be robust enough to serve their clients no matter the infrastructure.
Codal designed a sensible and intuitive user experience for both the customer-facing and administrative sides of the platform, even developing a training and tutorial program for CallPotential’s clients and customers.
Previous iterations of call center management systems like CallPotential were often saddled with outdated or obsolete security measures. Codal’s main concern was modernizing components to provide the most streamlined and efficient protocols possible.